Our Policies

Space and Venue Requirements

Each teepee will take up approximately 7 feet long and 4feet wide. Please let us know when booking your event how much space is available.

All furniture and other items should be removed before our arrival. We do not and will not move furniture.

There should be NO pets or smoking near the designated event location. You are responsible for all fees associated with the venue.

Food and Beverage

Per our policy to avoid damage to the tents, mattresses, and linens, it’s preferable that food and drinks not be consumed while inside the tent.

Please keep items that will damage or stain our fabrics and linens out of the tents (i.e. food, slime, makeup, nail polish, and markers.

Only dry snacks and clear beverages can be consumed in the tents.

We ask that no foods that would stain or leave grease behind be consumed in or around the tents to help us maintain the highest quality of fabrics.

Damage and Accidents

Any damage to the property of Party Hero will result in assessment of charges to the client.

Party Hero is not responsible for damage or loss of our inventory once placed at an event location.

We assume no responsibility or liability for accidents or damages

The client will be held entirely financially responsible for any defacing of our property.

Any lightly damaged or stained property will result in a penalty charge of $50 plus $100 cleaning fee for each item.

Any severely damaged, lost or stolen items will result in a fee equal to its replacement.

Party Hero is not responsible for any activities that take place during the rental period of our products that might result in an allergic reaction. Nor are we responsible for allergic/medical reactions that are a result of the food menu, wearing of costumes, materials given at the event.

Reservation Deposits and Payments

14+ days: A non refundable deposit of $100 is due to reserve the date if you are booking more than 14 days in advance. This $100 deposit will be applied to the rental balance.

14 days: A deposit of 50% of your remaining balance will be due 14 days prior to the event.

24 hours: Full payment will be required at least 24 hours prior to delivery

If rental equipment is not available at time of pick-up, we reserve the right to charge for an additional night.

Cancellations

You can easily make changes or cancel your order up to 5 days prior to your scheduled order date, except for florals and slumber parties.

Cancellations made due to weather conditions on the date of the event will receive a full refund excluding customization costs. In the rare event that Party Hero needs to cancel an order, a full refund will be issued.

If an order for delivery is canceled or cannot be rescheduled, after the 5 day window has passed, a refund cannot be processed. All orders must be canceled by emailing info@partyhero.biz.

Delivery, Set-Up and Take-Down

Our standard set up is 4 p.m. with pick up at 10 a.m. the following morning. We’re more than happy to work with you to accommodate your scheduling needs based on availability.

Our standard package is for a one night rental.

We charge a delivery fee of $50 if the venue is more than 10 miles from the 97224 zip code. If the venue is over 25 miles, the delivery fees begin at $100.

We don’t stay and host the party, but we ensure everything is set up just as you need it.

For standard packages please allow for 1.5 – 2 hours for set-up and approximately 45 minutes for take down.

We will set everything up on the day of the event. When the event’s start time is before 11:00 a.m., we can set it up the day before.

The space designated for the setup needs to be free of furniture and clean at the time when we arrive.

For outdoor setups, the sprinkler system must be turned off the day before of the event in order to avoid a wet lawn.

Everything included must be returned in the same good condition as it was received and it will be picked up as soon as the event ends. There will be a Late pick-up fee for any pick-up after 6:00 pm.

We are responsible for disassembling our setting and picking it up only. Please be aware that we do not clean up party trash.

Cleaning and Disinfection

We take cleaning and sanitation of our products and linen very serious. You do not need to wash linens prior to pick up as we ensure the cleaning and disinfection takes place at a professional level.

Mattresses are protected by waterproof protectors and washed before and after each use. All Materials are disinfected after each party.

Our sheets, mattress pad covers, blankets and pillowcases are all professionally laundered.

Rugs are vacuumed, sprayed and spot cleaned after every event.

String lights are battery-operated and do not present a hazard. We

Non-slip mats are placed under mattresses, wooden crates and rugs so they stay in place.

Age

For teepee rentals we ask that all guests be 5 and over