DELIVERY HOURS

Monday-Saturday: 9am-5pm

Sunday: 9am-3pm

3h Delivery Window

After hours delivery may be available for an additional fee.

DELIVERY FEE

Our delivery is complimentary for locations within a 5 mile radius of the zip code 97224.

$25 delivery fee 6-10 miles from 97224

$50 delivery fee 11-25 miles from 97224

$75+ delivery fee over 25 miles from 97224

Some packages include delivery and installation and those will be noted in the description as well as only given free delivery option at checkout.

CAN I PLACE A BALLOON, FLORAL, PARTY SUPPLY OR GIFT ORDER FOR DELIVERY ONLINE?

Yes! You can easily order online for balloons, florals, party supplies or a gift delivery, which can be placed for scheduled delivery. Simply add products to your cart and once ready to check out, enter the delivery address, time and date with any special instructions. You will be prompted to complete payment to finalize the order. A Party Hero Team Member will be in touch to confirm your delivery window. If for some reason, we cannot accommodate your delivery request, you will be fully refunded. If you would like to receive same day deliveries, text us at 503.610.2565 or email us at info@partyhero.biz to confirm availability before placing your order.

WHAT ARE THE AVAILABLE DELIVERY TIMES?

Standard delivery time for orders are within a 3 hour delivery window. For Monday-Saturdays, you can choose between 8-11am, 11-2pm or 2-5pm . For Sundays, you can choose between 9am-12pm or 12-3pm. Should you need delivery outside of these hours, please contact info@partyhero.biz for further assistance.

CAN YOU DELIVER TO A SCHOOL OR HOSPITAL?

Balloons floral and gift delivery can be delivered to homes, offices, hotels, venues, restaurants, businesses, schools, universities, corporations, hospitals, retirement homes, air bnb, malls and more. If a balloon, floral, party supply or gift order is being delivered to an event space, restaurant, hotel, airbnb, or venue, we recommend confirming the details regarding the delivery time in advance with your host.

DOES THE RECIPIENT NEED TO BE HOME FOR DELIVERY?

Party Hero recommends having the purchaser or recipient onsite to receive the order. Party Hero does not recommend leaving orders unattended at delivery. Party Hero does not take responsibility or issue refunds if the order is not received by someone upon delivery, or if another person on-site handles, damages, or misplaces the order.

WHAT WILL HAPPEN TO MY ORDER IF DELIVERY IS REFUSED?

If the delivery is refused by the recipient or if the building will not permit Party Hero to deliver or leave the order, the order will be returned to its original production location. If a second delivery attempt is made or requested, an additional fee may apply. If you need to change your delivery address, please email info@partyhero.biz

HOW IS MY ORDER DELIVERED?

All deliveries are made safely by a Party Hero Team Member, and will be delivered in the designated 3 hour window you selected at checkout. All deliveries are bagged for the safety and longevity of the order.

CAN I GET A REFUND FOR ANY BALLOONS THAT POP DURING MY DELIVERY?

If there are any balloons that are damaged during the delivery process, we will replace them upon delivery availability during our business hours. If not, we will refund you for the defective balloon.

WHAT IS I NEED TO CANCEL MY ORDER FOR DELIVERY?

A delivery order can be canceled up to 5 days before your scheduled delivery date. Please email info@partyhero.biz and include your order number when canceling. If you cancel a delivery after this window has passed, the order will be canceled but a refund cannot be issued. Cancellations must be made via email.

CAN I RESCHEDULE OR CHANGE MY DELIVERY TIME?

Delivery order times can be adjusted upon availability. Please email info@partyhero.biz at least 5 days in advance of your scheduled delivery date to adjust the delivery date and/or time. Changes to a delivery time must be made via email.

HOW CAN I CONFIRM THAT AN ORDER HAS BEEN DELIVERED?

Please email info@partyhero.biz to confirm that your delivery has been made.